We suggest you make 3 copies of all your important travel documents, i.e. your passport, air tickets, travel insurance, etc. in the event of your belongings going missing while abroad. We recommend you keep one set with you, one in your luggage, and the other set with a friend or family member at home who would be able to fax to you should the need arise. It is also advisable to leave a copy of your itinerary and contact details with family or friends at home in order to be able to reach you in case of emergency.
View your e-ticket and flight itinerary here:
2. HEALTH INFORMATION
Vaccinations and other health pre-cautions are required when travelling to certain destinations. Please ensure you have any vaccinations done in good time.
Information on the health requirements for your specific destination can be obtained below or you can contact us for up-to-date information.
Find your nearest Travel Clinic:
3. MONEY MATTERS
The Visa Electron Cash Passport Card provides you with a safer and more efficient way of taking your spending money abroad. With a cash passport card, you know you’ve got instant access to your spending money at any time of the night or day, without having to queue up to en-cash traveller’s cheques or have to keep a wad of foreign currency in your wallet.
In addition to a Cash Passport Card we also recommend to buy small amounts of foreign currency before departure for phones, buses or taxis. The exchange rate might not be so good, but it saves you the hassle when you arrive.
Benefits of the card:
- Preloaded with a choice of US Dollars, Pounds Sterling, Euros or Australian Dollars.
- Access cash at over 1 million ATM’s globally.
- You can use the card to pay for goods and services in millions of restaurants, hotels and shops worldwide that display the Electron symbol.
- Fully reloadable from South Africa, valid for 3 years.
- 24 hour Customer Support available through the Call Centre.
- Range of emergency assistance services are offered.
- Emergency funds or a replacement card can be refunded internationally if lost or stolen.
Click below for up-to-date and current exchange rates:
4. RESEARCH YOUR HOLIDAY DESTINATION
Before you go on holiday do some research on your holiday destination. The below website will provide you with a wealth of information, from an overview of the destination to things to see and do, attractions, tours, restaurant info, airport info, currency info and much more.
All the information will help you to better plan your trip and not waste valuable holiday time to figure out what to do etc.
5. REGISTRATION OF SOUTH AFRICANS ABROAD (ROSA)
The Department of International Relations and Cooperation offers a voluntary registration service for South African citizens that are travelling or residing abroad. This service is provided in the event there is a need to contact you to offer urgent advice on a natural disaster or civil unrest or a family emergency.
The information submitted by a South African citizen via the ROSA Online Registration form may be used by the Department of International Relations and Cooperation:
To contact South African citizens and their families; for any other reasonable purpose, as may be deemed appropriate, to ensure the protection and well-being of South African citizens abroad and in order to provide them with the necessary assistance; and with due regard to any South African citizen’s right to privacy pursuant to South African law. The Department of International Relations and Cooperation uses Secure Socket Layer (SSL) and firewall technology to protect your data.
6. PACKING FOR YOUR TRIP
When packing, collect everything you think you will need and then halve it. Travel light! Do not make the mistake of taking too much clothing, there is little worse than lugging a hefty bag for 3 weeks around Europe, only to find out when you unpack that you did not wear half your things. This way you will also leave some space for those “must-have” purchases that will tempt you at every turn. Do not take unnecessary valuables and jewellery. If you have to carry medicine get a doctor’s note/prescription in case you are stopped by customs or loose your medication and need a replacement. Roll your clothing when packing, rather than folding it. You will be surprised by how much more you can fit in and also avoid excessive creasing.
7. SAFETY TIPS
Avoid walking around with a camera around your neck or standing on street corners looking at maps. This screams “tourist” to any unsavoury elements who may wish to take advantage of you. When you are in your hotel, avoid using the “make up the room” signs, it tells everyone that you are not around and the coast is clear. Do not leave your luggage unattended in public areas, and do not accept packages from strangers. To avoid being a target of crime, try not to wear conspicuous clothing and expensive jewellery. Do not carry excessive amounts of money or unnecessary credit cards. In order to avoid violating local laws, deal only with authorized agents when you exchange money or purchase art or antiques.
8. COMMUNICATION WHILST ABROAD
Making phone calls from hotels abroad can be extremely expensive, a good idea is to set up an e-mail account which will allow you to communicate by e-mail to all family and friends at an internet café or at most hotels. When abroad you can also buy a SIM card for that country and then buy pay-as-you-go airtime. World traveller call cards can be purchased locally or abroad and can offer longer talk time.
9. SUBWAY MAPS AROUND THE WORLD
You can obtain subway maps around the world from the below website, enabling you to plan your trip and to familiarise yourself with the particular city’s subway system.
10. ONLINE CHECK-IN
Most airlines offer the service of online check-in these days, allowing passengers to check in for their flight 24 hours prior to the flight departure. There are exceptions where you can already check in for your flight 48 hours prior to departure, check with the airline or your travel agent.
With online check-in you will select your seat and in some cases be allowed to change it should you have already been allocated a seat, and then print your boarding pass. This facility reduces the time spent at the airport check-in counter, if required. Some airlines however would still require passengers to proceed to a check-in counter at the airport regardless of preferred check-in method for document verification (e.g. to travel to countries where a visa is required or to inspect if the credit card used at purchase matches the identity of the person who made the purchase). If a passenger needs to continue the check-in process at the airport after performing an online check-in, a special lane is usually offered to reduce wait times.
IMPORTANT: If you are going to miss your flight, please inform us in time. Airlines’ rules and regulations regarding “No Shows” are very strict and most tickets are non-refundable. If you inform us in time, we may be able to assist with a new flight and it may work out cheaper that purchasing a brand new ticket. The best is not be late and to give yourself enough time to travel to the airport.
Familiarise yourself with the climate and weather of the destination you are about to visit. It is always a good idea to check on the weather forecast before you leave, especially when travelling during the in-between seasons.
If you have taken out insurance, remember that “Journey Curtailment” excludes any cancellations and delays due to inclement weather or natural disasters.
12. LOST BAGGAGE
It happens from time to time that your baggage is mishandled, and World Tracer will do all possible to assist you through this inconvenient experience.
Once you report your lost luggage to the relevant airline, your baggage details will be entered into a worldwide computerized baggage tracing system, and you will receive a 10-character file reference that will enable you to track your luggage.
Once World Tracer has received your luggage, they will arrange for a convenient time to deliver it to you.
Your luggage can be traced on the below website: